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Project NAMAN
Context:
The Indian Army recently launched the first phase of Project NAMAN, a significant initiative aimed at enhancing support and services for Defence Pensioners, Veterans, and their families.
More on News:
- Project NAMAN focuses on implementing SPARSH (System for Pension Administration Raksha), a digital pension system designed to streamline pension processes for Defence Pensioners.
- This initiative addresses the critical need for accessible facilitation points for Veterans and Next of Kin (NOK) across the country.
Key Highlights:
- Establishment of Common Service Centres (CSCs): In the first phase, 14 CSCs have been established at key locations across India.
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- Including New Delhi, Jalandhar, Leh, Dehradun, Lucknow, Jodhpur etc.
- These centres provide SPARSH-enabled pension services, Government to Citizen (G2C) services, and Business to Consumer (B2C) services, all at a single, convenient location.
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- Tripartite Memorandum of Understanding (MoU): The project is enabled through a tripartite MoU signed in September 2023.
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- A collaboration between the Indian Army’s Directorate of Indian Army Veterans, Common Service Centre (CSC) e-Governance India Limited, and HDFC Bank Limited.
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- Expansion Plans: The project is set to expand significantly, with plans to establish approximately 200 centres nationwide over the next 2-3 years.
- Infrastructure and Management: HDFC Bank has provided the necessary IT infrastructure for operationalising the CSCs, while local military stations have contributed essential physical infrastructure and facilities.
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- Each CSC is managed by a Village Level Entrepreneur (VLE), selected from among the veterans or NOKs by the respective Local Military Authorities (LMAs).
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These VLEs are onboarded by CSC e-Governance India Limited and receive comprehensive training to deliver the required services.
